Great expectations
As interest in renting has grown, so have expectations. “Hospitality has become hyper-personalised,” says Robertson.
Koja D’Or’s tagline, “Happiness is yours to define,” sums up the approach. Services are tailored to the client, from discreet “ghost service” to full butler attention. Seclusion is another theme. In Queenstown, large estates are increasingly favoured. “The big theme in the luxury market in New Zealand is privacy,” says Chris Farhi of Bayleys.
The rental product is changing too. At Cimalpes, private spas, ski rooms and home cinemas are increasingly baseline expectations, with indoor pools, hammams and cold plunges now entering the brief.
Winter still dominates, but the rental market around it is changing: summer is growing, renters are coming from further afield, and expectations around privacy, level of service and the amenities within the property itself are rising.