On some occasions a tenant would be asked to pay for the contractor invoice, such as if the kitchen sink was blocked, and it was blocked due to the tenant’s actions such as putting down food-waste or fat down the drain, the tenant would be asked to pay for the contractor invoice for any labour and parts required to rectify the issue. Outside the business hours, we have a dedicated contractor who will be there to help in emergencies. You can find their details on our welcome letter, or on our answerphones, or out of office. You will be provided with user manuals, if you could please have a read through these, this will resolve any maintenance issues if they’re minor, so no need for a contractor to attend. If you do have any problems, please call your property manager who will be happy to talk through any issues with you over the telephone.