'Honest Answer' presenter Sarah Walker asks the Knight Frank panel whether you can really trust an estate agent and if clients should vet agents before instructing them to sell or rent their homes.
Although not mandatory, industry standards and codes of conduct do exist, Tim Hyatt, Head of Residential Lettings at Knight Frank, says and advises that consumers should do their research before committing to working with an estate agent.
"If you're about to pay someone a lot of money, which you are, you need to make sure that you're going to get the best out of it and there are plenty of badges that you need to look out for", he said.
"But there are plenty of rogue agents which you need to be cautious of", he adds.
The panel goes on to explain that most agents are now carefully regulated by the Consumer Protection Act, which must be adhered to and that there are stringent guidelines to how a property is described. Openess, transparency and speaking in 'plain English' means that an agent is less likely to waste clients' time, an Knight Frank property expert adds.
To find out more about estate agents and how they work, watch the video or contact us to ask us a question.