Knight Frank appreciates constructive feedback. If there is anything that you would like to highlight regarding our service or website please contact us via the complaints form. We review all feedback that we receive carefully so please do not hesitate to get in touch and share your thoughts to help us improve.
Knight Frank takes complaints very seriously and works hard to resolve issues as quickly as possible.
If you are unhappy with any element of your experience with Knight Frank you can record a complaint through firstname.lastname@example.org.
If you are a private client of Knight Frank LLP, then please note that Knight Frank LLP subscribes to the Ombudsman Services: Property, an independent redress scheme that assists with the resolution of consumer complaints not satisfactorily resolved between the parties. Further details can be found on www.ombudsman-services.org/property.
For clients of Knight Frank LLP who are persons or organisations in a business capacity, we are a member of the RICS Dispute Resolution Service, www.rics.org/uk/join/member-accreditations-list/dispute-resolution-service. Any complaint not resolved through our internal complaints procedure can be referred to this Service.
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