Lettings Management Service
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| Why Knight Frank | Information for Landlords
Lettings Management Service | Information for Tenant | Tenancy Management 
Hand the management of your property over to Knight Frank’s letting management specialists and you can relax, knowing that your valuable asset is in safe, professional hands.
No less than 50% of our landlords have chosen to take advantage of this service, which is convenient, reliable, efficient and cost-effective. Moreover, a recent survey showed that corporate tenants consider a property to be a more attractive proposition if it is fully managed.
Our team of property managers bring you the benefit of more than 30 years’ management experience, reinforced by continuing on-the-job and external training. Every member of the team is committed to providing our clients with the best quality, most comprehensive management of your property.
The service includes:
- Rent processing
A key part of our management service is the prompt processing of rents. Wherever possible we arrange for tenants to set up standing orders for their rent payments from the start of the tenancy. Failing this, we issue regular rent demands as appropriate.
We produce statements of account and send them to you as we receive income. The statements also detail payments we make on your behalf.
If rent is not received when expected, we send up to four chasing letters to tenants, supported by personal calls to them from our lettings staff. On the rare occasions when the rent remains unpaid, we advise you on the most suitable course of action.
- Maintenance and repairs
We respond quickly to any problems reported. This is important, both for your tenant’s comfort and for your own peace of mind.
Good tradespeople are notoriously hard to find, so we have built up a network of vetted, qualified and fully insured contractors. As they undertake a great deal of work for Knight Frank landlords, you can be confident of prompt service at fair prices.
Except in emergencies, we obtain competitive quotes for major repairs. We process and pay the contractors’ invoices on your behalf. If we are managing large-scale work for you, we check its satisfactory completion before releasing final payment.
- Property visits
We visit the property at least twice a year, but if problems arise at other times we arrange to meet contractors and tenants as necessary.
Following each visit we send you a report on the visible condition of the property, our assessment of the tenants’ care for it, and our recommendations on maintenance or possible future renovations.
Should we consider that the tenants are in breach of their tenancy agreement, we advise you on the best course of action.
- Refurbishments
In order to attract good quality tenants and maximum rent, it is vital to keep a property in up to date condition. Once a property has been left for a while, the décor becomes jaded and it will have less appeal to new tenants.
Our team has access to all kinds of specialists and can advise on any type of refurbishment work, from simple redecoration or updating kitchens and bathrooms to designing extensions and conversions.
- Legal compliance
All landlords must comply with the various regulations relating to letting property. We ensure that you meet your statutory responsibilities and arrange all necessary safety checks on your behalf.
Failure to comply with safety regulations can result in severe penalties. Our professional team relieves you of this worry.
- Advice on landlord and tenant obligations
Many landlords are unclear about their obligations to tenants under the tenancy agreement, and on the action they can take if tenants break their agreements. Knight Frank’s property managers are fully trained in these matters, and are ready to advise you or to source qualified legal advice on your behalf when needed.
- Managing claims against deposit
Potentially the most contentious part of letting your property is claiming against the tenant’s deposit when the tenancy ends. Our management service allows you to remain at arm’s length from any negotiations, as we mediate between you and the tenant. All our property managers are trained in accordance with ARLA’s guidelines on dilapidation claims at the end of the tenancy.
On receiving the check-out report, we use the guidelines to draft proposed deductions from the deposit. These are agreed with you before submission to the tenant. We have extensive experience of negotiating for damages or breach of contract, reaching mutual agreement between you and the tenant as quickly as possible for the benefit of both parties.
Should we be unable to secure an agreement, we can in most cases avoid protracted negotiations by referring the dispute to the Tenancy Deposit Scheme’s Independent Case Examiner for adjudication.
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