"I have just completed your online customer satisfaction survey but, since that was anonymised, I am writing to you to say how pleased and impressed I was by Tom Woods' handling of the above-mentioned sale.
From my first meeting with him, I felt confident that he both understood the property's assets and weaknesses well and would handle prospective purchasers effectively. As the sale progressed, and particularly when I felt that the purchasers were being unreasonable, he gave clear, reasoned and pragmatic advice (once rather firmly, as was required at that point) and on more than one occasion put significant effort into satisfying the purchasers' demands. Overall, his persistence and highly professional approach was key to the particular sale eventually going through, and his consistently cheerful and prompt communications made the whole process less stressful than it would otherwise have been.
I have already strongly recommended Tom to others locally, and will do so again."
Mrs Westbury, Vendor
"Thanks very much for everything you did for us – it was much appreciated."
Mr and Mrs Cross, VendorsJanuary 2017
“Just to say very many thanks for all your help with selling Yew Tree Cottage. We are sure it was one of the more difficult sales and you were so re-assuring and helpful and your advice was just right. We felt we were in very safe hands and had your full attention. Communication was second to none!!”
Mr and Mrs Fenner, Vendors
"They have a first class team who are experienced, realistic, tactful with both us and potential buyers, knowledgeable, and easy to deal with when difficulties arose. They were helpful in putting us in touch with suitable advisers such as specialist lawyers. I would certainly use them again."
Mr King, VendorMay 2016
“Selling a much loved home and downsizing after 30 years is not something undertaken lightly. We used Knight Frank (Winchester) as our agent to achieve this and, from the outset, were delighted with the service provided. From the moment we started discussing the possibility of moving through to overseeing the final stages of the sale, we encountered nothing but sympathetic understanding, a realistic appraisal of the market, friendly advice and practical help on the several occasions we needed it. The process was not entirely without its setbacks but the challenges were all overcome and the outcome was entirely satisfactory. We could not have asked for more friendly and professional service and, ultimately, the sale we eventually achieved has enabled us to move forward to a new home with immense gratitude for all the support and help we received from the Winchester branch of Knight Frank.”
Mr Lang, VendorMay 2016
"Anna has been fantastic handling the sale of our house. She has been entirely professional in moving things forward over quite a protracted period of time. Anna has a terrific sense of the market which can be difficult to read at times and she has ensured that the whole process has been as stress-free as possible. Her advice has always been timely and spot on and we have felt very confident and comfortable in our dealings with her. At every stage she made us feel that we were valued clients. We're so glad we took our friends' advice and chose Knight Frank. Thank you Anna, you are a star and a great asset to the Winchester team!"
Mrs Ramsey, VendorMay 2016
"I wanted to express my gratitude to the Winchester office that Anna was no less than exceptional in her management of this sale. Personable, diligent and caring, Anna ensured that the process ran smoothly and maintained momentum despite numerous challenges. She quickly grasped the complexity of issues as they developed, understood the perspective of both parties and recommended practical solutions. Her communication skills throughout were outstanding: responsive, effective and importantly, human."
Mr Reeves, PurchaserApril 2016
"A huge thankyou to all at Knight Frank for their help in selling our house. They were very professional and helpful at all times and nothing was too much trouble! They had masses of viewings and an asking price offer within 4 weeks. And the whole process was very smooth. I would use them every time when selling my home."
Mrs Boulton, VendorApril 2016
"May I take this opportunity to thank you for looking after the sale of our house. Your advice was sound, your service was excellent, and those you had showing the property did so with discretion and style. You made what is always a trying time as smooth and painless as possible."
Mr Patterson, VendorJanuary 2016
"Knight Frank and their team worked relentlessly to produce a very prompt and successful sale of The Little Manor, Lower Woodford, with great efficiency and enthusiasm from all who were involved, for which we are exceedingly grateful."
Mrs Paul, VendorNovember 2015
"The advice given by Andrew was first class and in many cases quite surprising, but usually well thought through and of great use. We liked the integrity and efficiency of the people and felt that we were in a trusting relationship."
Mr Berridge, Vendor January 2015