"This is just a short email to tell you how pleased I was with the way Olivia Firmin dealt with me when I visited your office on 24/02. Olivia went out of her way to help me and make the viewings as enjoyable as possible. She was polite, professional and knowledgeable and I was impressed with the service I received from your company."
Tenant, February 2017
"My flat went on the market just as Brexit was announced so things got off to a slow start. I was desperately keen to sell my flat as soon as possible as I had found the flat that was perfect for me. I got very stressed about it all but Josh and Jessica were always so supportive which gave me hope and confidence. I had quite a few problems which they were very helpful in solving. Josh and Jessica both understood the urgency and couldn't have done more, I really appreciated all their professional, friendly advice. They always replied immediately to my phone calls and emails so I am now very happy in my new flat. Although I don't plan to move again, I would be more than happy to recommend them and Knight Frank."
S.W. Vendor February 2017
"Dear Chanel and Charlotte, the move worked really well for me given the time pressures I was under. In particular positives were: 1) Was rapidly shown a range of properties that matched what I was looking for but were varied in terms of location, size and facilities so I could compare relative pros and cons; 2) Good sharing of information between local Knight Frank offices that let me see properties across both St John's Wood and Belsize Park (and sent info. from Marylebone as well); 3) Very responsive and easy to get hold of both yourself and Charlotte and rapidly schedule appointments and 4) Negotiation and contracting process went very smoothly and was able to move quickly to close and move in.All in all a very positive experience I would say so many thanks to both of you!"
D.W. Tenant September 2015
"Jade's unstinting effort and diligence should be recognised, as without her it is likely that the recent deal she achieved may well have not come off. She has an exceptional skill of managing not only the vendor and prospective purchasers but also with their respective legal teams. She is confident, competent and diplomatic…."
Vendor March 2015
"Jade was very patient and seems to have a wealth of experience beyond her years, a genuine enthusiasm and love for her job and an exceptional manner when dealing with difficult situations and clients. She is a natural negotiator, always raised a smile in even the most stressful situations and I very much look forward to working with her again."
Vendor March 2015
“I would like to personally thank Annabelle for her excellent service provided in looking after me as a seller with Knight Frank. It was a real pleasure to deal with an agent of her calibre who always showed initiative to move things forward whilst respecting our privacy at all times and making sure that I was well informed on the progress of all viewings and the final sale process. It was very comforting to know that Annabelle genuinely put my interests in first place and negotiated with calculated precision the final deal was most welcome. I look forward to dealing with Knight Frank in the near future for any requirements in property.”
Mr Weich, Vendor February 2015
“Hi Annabelle, I felt that the service you provided was excellent, especially your innovative idea to propose the lock out agreement to close the deal, I feel without this, the deal would have been in jeopardy so thank you very much for guiding us through the process. I would also like to thank Laura for seamlessly stepping in for the period that you were away and the great communication and responsiveness.”
Mr Ioannou, Vendor January 2014
“Annabelle, We want to take this opportunity to express our personal thanks to you for making our sale proceed so smoothly. From the moment the prospective buyer appeared you handled the relationship in a most professional way yet friendly and pleasant to all. We were impressed and most grateful for your dedication and your hard and efficient work. From what he tells me, the buyer is as pleased with his purchase as we are with the sale.”
Mr & Mrs Hamwee, Seller December 2014
"From first meeting Annabelle, she was nothing short of wonderful throughout the sale of our house. She has a rare combination of charm and professionalism that can’t be taught and I’m certain that any other agent wouldn’t have achieved such a good price for our house. She went an extra mile with a smile and we were particularly impressed when we came home to see Annabelle had swept our patio in between viewings. Her and the rest of the team at Knight Frank has been exceptional."
Mr & Mrs S, Vendor September 2014
“We wanted to let you know that Chanel was an absolute pleasure to work with from the start - an experience we will not forget (and very rarely get from real estate agents!). She conducted herself very professionally, pleasant to interact with and managed to negotiate the deal at both ends very well. I was particularly impressed with her attention to detail and regular updates during the process. It was our fastest closure on a property (and we have moved around the world a bit now!).”
S Mahindroo, tenant March 2014