"Dear Chanel, Thank you for the successful and very professional letting of my property. You were in competition for the instruction with other agents but I gave it to you exclusively because of your positive attitude and enthusiasm. You backed this up with efficient marketing and regularly kept me up to date with progress. Knight Frank are lucky to have you on their team."
AM, Landlord February 2017
"Due to the nature of my work I deal with plenty of respectable central London agents. For the sale of my own flat I trusted this to Knight Frank’s Belsize team and Jonathan was outstanding. My flat was under offer in a week, and exchanged on time. Outstanding service."
Mr MD, Vendor October 2015
"I just wanted to express my gratitude to you and your office for the way you handled my recent sale and let. A couple of years ago you gave me the sound advice not to sell as the market conditions weren’t right and that if I waited I would get more money. Thankfully I listened to you and as a result I have now sold my house for an excellent figure. You managed the sale brilliantly and kept me up to date throughout. I would have no hesitation in recommending you and your firm again and as you know I have now let my other house through you in Belsize Park and you will no doubt be getting it back for sale at some point! Thanks again for all you help. Best wishes."
Mrs J D, Vendor October 2015
"Just to say that Chanel and Ellie have provided a faultless service. We found tenants within a week and it’s been the only hassle free aspect of what has been a somewhat stressful house move."
Mr G S, Landlord September 2015
"Dear Chanel and Charlotte, the move worked really well for me given the time pressures I was under. In particular positives were: 1) Was rapidly shown a range of properties that matched what I was looking for but were varied in terms of location, size and facilities so I could compare relative pros and cons; 2) Good sharing of information between local Knight Frank offices that let me see properties across both St John's Wood and Belsize Park (and sent info. from Marylebone as well); 3) Very responsive and easy to get hold of both yourself and Charlotte and rapidly schedule appointments and 4) Negotiation and contracting process went very smoothly and was able to move quickly to close and move in.All in all a very positive experience I would say so many thanks to both of you!"
Mr D W, Tenant September 2015
"We had the pleasure of working with Chanel to view around 8-10 properties in the Belsize Park area and were impressed by her professionalism and service - always responsive, listened to our must-haves and to our concerns, and was very patient! I'd recommend her highly to anyone looking in Belsize/Primrose and she'll refer you to equally great colleagues in other boroughs if you choose to expand your search."
Ms K M, Tenant September 2015
"I wanted to write formally to thank you for your help with our flat search. Ellie was so professional and kind and I would certainly recommend her to anyone I know looking for property in the area. Hopefully we are now sorted until our house is ready for us again, it’s been very challenging but made far less stressful with Ellie’s kind help."
Mrs L D, Tenant September 2015
"I want to thank you for all your hard work, care and enthusiasm in helping to secure a sale for our home. Your professional attitude and practice has been exemplary."
Ms A C, Vendor July 2015
"Ellie Lonergan was a pleasure to deal with during our first rental experience. Giving clear guidance and helpful assistance throughout we managed to find a home we love in our favourite part of London. We would strongly recommend the Belsize Park lettings team for their passion for the area, and their dedication to giving excellent customer service."
Ms R B, Tenant July 2015
"I just wanted to drop you a line to mention how great Mark was during our recent sale. His demeanour and manner was reassuring, comforting and supportive. I felt looked after the whole time. He was regularly in touch, even during quieter times to explain what he was doing. He was trustworthy and very understated. He was attentive and calm. I was really impressed with his service, especially during the dip post summer and throughout the whole sale. I would certainly recommend Mark and Knight Frank to my friends who were thinking of selling. Thanks very much."
Ms A S, Vendor July 2015
"I was so pleased to hear from you that I’m the first landlord for whom your beautifully fitted out new office in England's Lane have agreed a property rental. It is so important to me to deal only with people I like and respect as well as those who consistently let our properties while retaining high standards. Your branch will let many more of our properties and I look forward to this. It has been a pleasure working with you...quick...easy and very together. Knight Frank have traditionally been an extremely good firm who tend to employ first rate people and I’m delighted that your new branch has opened."
Mr B M, Landlord June 2015
"Dear Mark, Thanks so much for your email and your generous words. In truth it is Carolyn and I who should be thanking you. Your service has been exemplary. You found the purchaser who was actually looking in a different area but you persuaded him to look at Camden Square, you piloted the transaction to exchange in a difficult market, you counselled me to keep my cool when it all became fraught and you were always there when I needed your advice. My only mistake was not instructing you earlier. I have been struck by one thought throughout our dealings. Knight Frank are involved with some of the finest and most expensive property. And yet despite this being a relatively small transaction for you I never for one minute felt that I received anything less than the very best of service and understanding. For all that I am deeply grateful to you."
Mr D S, Vendor July 2015